Delivery & Returns

Delivery

Delivery options and charges, including any promotional free-shipping offers, will be shown at checkout.

Orders will be carefully packed and dispatched from our Australian fulfilment facility. Tracking information will be provided once your order has been dispatched.

Estimated delivery times may vary depending on destination and carrier conditions. If your order is delayed or does not arrive, please contact us and we will assist in resolving the issue.

Returns & Refunds

Change-of-mind returns are accepted within 30 days of purchase only where the product is unopened, unused and in its original saleable condition.

Customers are responsible for return postage costs for change-of-mind returns.

For health, hygiene and product-integrity reasons, opened products cannot be returned.

If your product arrives damaged, faulty, incorrect or otherwise does not meet the consumer guarantees under the Australian Consumer Law, please contact us and we will arrange an appropriate remedy, which may include replacement or refund.

For damaged or faulty products, we may request your order details, photographs of the product and packaging, batch information, and where appropriate return of the product so that we can assess the claim.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.